Data centers represent the core of digital infrastructure, enabling companies to handle, store, and use vast amounts of information. Traditionally, managing data centers depended on resource-heavy processes and human oversight. However, a revolution is underway in data storage facilities — the integration of AI is transforming operations, offering more efficient, secure, and responsive data center management. In this article, we explore the meshing of AI technology with data center management.
Improving the Customer Experience with AI in Financial Services→
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Financial institutions are under intense pressure to deliver seamless, secure, and personalized customer experiences. Many financial firms are looking to artificial intelligence (AI) as a means to achieve their customer experience goals.
If fully integrated, AI capabilities can strengthen engagement significantly, supporting customers’ financial activities across diverse online and physical contexts with intelligent, highly personalized solutions delivered through an interface that is intuitive, seamless, and fast," according to a report by McKinsey & Company.
Here, we'll explore how financial services firms can leverage AI to create groundbreaking CX initiatives.
Achieving First-Time Fixes with Remote and Self-service Solutions→
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In field service, achieving first-time fixes is a critical measure of efficiency and customer satisfaction. However, as service complexities grow, traditional methods may fall short.
This article explores how innovative service techniques can effectively improve first-time fix rates, increasing productivity and fostering customer loyalty.
Leveraging Artificial Intelligence to Enhance Pharma Marketing Operations→
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In pharma marketing, efficiency and precision are of utmost importance. Healthcare providers (HCPs), often pressed for time, demand seamless access to specific data. By harnessing the power of artificial intelligence (AI) and machine learning (ML) technologies, brand teams are offering a more personalized, streamlined experience for HCPs, enhancing the overall efficacy of marketing operations. This article explores how pharma companies can leverage AI and ML to enhance their marketing operations.
Leveraging DevOps for Financial Services Innovation→
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DevOps has been widely adopted by technology firms for software development, infrastructure improvement, and digital transformation. However, the reality of this current business landscape demands that every company treat itself as a technology company, including financial institutions.
Achieving Business Resilience with Key Technologies and Services→
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Amid economic volatility and an evolving technology landscape, companies must leverage a mixture of technologies and services to reach a state of business resilience. Indeed, reliance upon technologies like cloud computing, cybersecurity tools, and data management tools has become an operational necessity. Through a strategic blend of technology adoption and outsourcing, firms can effectively navigate uncertain business terrains while ensuring sustainability.
Overcoming IT Staffing Challenges: Insights into Attracting and Retaining Top Talent in a Competitive Landscape→
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The IT industry is evolving at an unprecedented rate, making the competition for top-tier talent fiercer than ever. Companies are facing significant challenges in not only attracting but also retaining the skilled professionals critical for technological innovation and growth.
Here, we’ll explore how companies can overcome IT staffing challenges by attracting more IT professionals, retaining the talent they have, and outsourcing critical IT functions.
Adapting Corporate IT Infrastructure to Support Cutting-Edge Research and Development→
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No matter the industry, advanced IT infrastructure is the backbone of modern research and development (R&D) operations. As we will find, sophisticated IT encourages rapid innovation, competitive differentiation, proactive security, and better conditions for attracting and cultivating talent compared to analog or even less advanced IT-enabled settings. IT decision makers for R&D facilities face the formidable task of architecting systems to meet these modern R&D demands. In this article, we benchmark modern progress in the evolution of IT infrastructure for research and development settings. We consider the critical elements of IT infrastructure that contribute to R&D success, with recommendations for how R&D decision makers can adopt more advanced IT environments for their own operations.
Safeguarding Your Financial Firm Against Social Engineering Threats→
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Financial services firms are some of the most popular targets for cybercriminals. That's why the financial industry suffered the most data breaches in 2023 out of any other industry. While some of these attacks were the result of technical gaps in security, many others were the result of what are called social engineering attacks. In this article, we explore some of the most common ways social engineering attacks affect financial firms. We also provide some tips on how to safeguard your institution from these threats.
How Next-Gen RegTech is Streamlining Compliance for Financial Firms→
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As financial regulations continue to evolve, business and compliance leaders at financial firms are facing new challenges in meeting regulatory requirements. In this article, we explore how a new generation of RegTech solutions is simplifying compliance and risk management in the financial industry. We identify opportunities and both positive and negative outcomes, with recommendations as to how business leaders can identify the right RegTech for their firms.
